Orders are typically shipped the same day, or the next day, upon receipt of payment (except weekends and public holidays). Whatever your preferred shipping method, we will provide you a link to track your order delivery online.
Shipping costs include preparation and packaging fees as well as postage. We recommend that you group all your items into one order. We cannot combine orders placed separately, and shipping charges will apply to each.
Remember to verify your items in the presence of the delivery personnel. When refusing an order, carefully note the reason for the refusal on the delivery slip (item received broken, damaged, with faulty packaging, etc.); otherwise, the full cost of replacing any order items will be charged at your expense.
Returns are accepted within seven days of the customer receiving the order if it is returned intact and unused. The customer will be reimbursed in proportion to the condition of the item upon its return. If returned intact, items will be fully refunded, excluding shipping costs.